Frequently Asked Questions

FAQ's

1

​How do I

place an order?

To Place an order, simply click on the items you wish to purchase, and then click add to cart. Once the items is in your cart, click on your shopping cart. You can find this in the upper right corner on the page. From there, key in your information, and follow the prompts to complete your purchase. Once it is purchased, you will receive a confirmation e-mail with a receipt of your transaction. 

Visiting the area? Live Locally? Don't forget to stop by our store front location located at 277 Main Street, Cornwall NY. Part of The Shops at 277 Main

2

Payment

& Shipping

Online purchases are by credit or debit card only. In store purchases can be made by cash, credit, or debit (sorry, no checks or money orders). All major credit cards accepted. Once payment is received, your items will ship. Items generally ship within 2-3 business days. If there is a delay with your order, we will let you know.
Items placed during the Black Friday/Holiday season may take up 7-10 business days to ship depending on volume of orders at that time.
Packages ship via Priority Mail through the USPS. Bird's Creations is not responsible for lost, stolen, delayed, or damaged items once they have been received by the USPS. 
 

For your convenience, if you are located in our local area, we have the option for In Store Pickup. If you would prefer to pick your order up in store rather than have your item shipped, simply select this shipping option. If you choose this option, please wait for a confirmation e-mail that your order is ready to be picked up.

3

Secure Ordering

& Payment Options

All of our transactions are processed securely through Secure Sockets Layer. Your sensitive personal information is encrypted and kept safe. In addition, all electronic processing is done through Square. Card-processing systems adhere to the PCI Data Security Standard (PCI-DSS)

We do not accept PayPal payments at this time. 

All in store pick up purchases must be paid at the time of purchase. if you would like to pay for your items in person, please come to our store front, located at 277 Main Street, Cornwall, NY to make your purchase. 

 

Please refer to our TERMS & CONDITIONS and PRIVACY POLICY

4

Returns

Refunds

Returns and exchanges may be accepted within 7 days of the purchase date, or arrival date for shipped items. Items but be in their original, unopened, unused condition. Customer is responsible for return shipping, and shipping for new item(s) purchased.  Please contact us to arrange returns or exchanges. Items past the 7 day point are no longer eligible for returns or exchanges. Custom and Wholesale items are not eligible for returns or exchanges.

Please note: refunded transactions may take a few days to be seen in your account. Please allow time for your bank to process refunds.

For more information, please see our RETURN POLICY

5

Wholesale

& Custom Orders

 

We do accept custom orders! Our products make great wedding favors, shower gifts, and more. If you would like more information about our custom order process, please e-mail kayla@birdscreationsny.com

If you are a business interested in wholesaling or private label of our products, please fill out our questionnaire and e-mail it to kayla@birdscreationsny.com. You must provide a valid Tax ID Number.

 

Please note: Wholesale, Private Label, and Custom orders are subject to their own terms.

6

Are your products Vegan Friendly?

YES! At Bird's Creations we are committed to providing you with high quality, vegan friendly products. We take time to scout out and source from ingredient suppliers who do not employ animal testing, and specially craft each recipe with only plant based ingredients, never animal! From out oils and butters, to our scents and sugar, we do not use animal or animal byproduct ingredients. We are currently working towards obtaining vegan certification for all of our products.  To learn more, check out the "Our Philosophy" page under the "About Us" sections, and check out our blog!

7

Are your products Cruelty Free?

At Bird's Creations we do not condone or employ the use of animal testing. We ensure that all of the raw materials used in the creation of our products are not tested on animals by obtaining Animal Testing Certificates and/or written consent that these materials are in fact cruelty free. Our finished products are never tested on animals, and we prefer to source raw all materials from those who can say the same.

8

Jar Return

Policy

Sustainability is a big part of who we are. We ask that you help us keep our jars out of landfills. To help with this, we offer a jar return policy. Bring your empty jars back to our store front, located at 277 Main Street, Cornwall, NY, and you will receive a $2 credit towards your next candle purchase.

Jar returns are applied to candle purchases only. Limit 1 jar credit per candle purchased. Multiple credits cannot be applied to one candle purchase. Jars and lids must be in their original condition, no breaks, cracks, dents or damages. Next candle purchase must be made at the time the jar is returned.  Jar return credits cannot be combined with other offers and discounts.

If you are unable to return your jars to our store location, please still help us keep our jars, and other containers, out of land fills. Jars, lids, and all other container packaging is recyclable. Please choose to recycle, or upcycle containers to help us in our mission to make our world a better place for all to live. Check out our youtube channel  and blog for some fun DIY projects to do with your jars and containers instead of throwing them in the trash. If you are interested in learning more about our packaging, see the "Our Philosophy" page under our "About Us" section.

9

How long do your candles last?

 

Burn times of a candle vary depending on a number of factors, including their wax. Unlike petroleum derived paraffin candles, soy candles last longer and burn cleaner. This is because soy wax is made from a natural vegetable wax, soy candles can burn for nearly twice a long as a paraffin candle. This means that now only better for your home, but give you more for your money. Our soy candles are made with 100% pure, natural soy wax, that contains no hardening agents, or other wax additives - just our scents and colors. The burn time of our candles generally last anywhere from 42 to 58 hours, depending on how you are burning your candle. Properly burning your candle will lengthen the life of your candle. See our blog post on "How To Burn a Candle" for more information on how to properly burn a candle.

VISIT

49 MAIN STREET

COLD SPRING, NY 12518

  • Bird's Creations
  • @birdscreationsny
  • Bird's Creations
  • Bird's Creations
  • Bird's Creations
  • @BirdsCreations

CONTACT US

T: 845-265-2620

birdscreationsny@gmail.com

© 2018 by Bird's Creations LLC.

PRIVACY POLICY

TERMS & CONDITIONS